HyperCare ensures that your IT infrastructure operates smoothly after deployment. Whether you’ve launched a new software solution, migrated data, or upgraded systems, our 24/7 HyperCare services provide proactive, round-the-clock support to ensure stability, efficiency, and minimal downtime.
HyperCare is a specialized IT support service offered immediately after a major project deployment. It’s an intensive, high-touch phase of monitoring and support that covers the critical post-go-live period, ensuring that any bugs, performance issues, or adoption challenges are swiftly resolved. HyperCare guarantees that your systems and users are fully supported as you transition from implementation to steady-state operations.
With HyperCare, you have a dedicated team of IT experts on standby, monitoring your systems in real-time and ready to troubleshoot, so you can focus on growing your business.
1. 24/7 Real-Time Monitoring
Our team monitors your IT environment around the clock, ensuring issues are detected and resolved before they impact your business.
2. Faster Issue Resolution
HyperCare ensures rapid response to performance issues, bugs, and technical glitches, so you avoid prolonged disruptions.
3. Proactive Security and Updates
Our experts apply security patches and updates to safeguard your systems against vulnerabilities.
4. Enhanced User Support
We offer multiple support channels (helpdesk, live chat, on-site) to guide users through the new system and resolve any adoption challenges.
5. Seamless Transition to Steady-State
HyperCare ensures a smooth transition to steady-state operations, handing over a stable, fully functional IT environment.
1. Assessment & Planning
Before your system goes live, we assess potential risks and plan for immediate post-launch monitoring.
2. Real-Time Monitoring & Alerts
Once the system is live, we activate real-time monitoring to track performance, security, and usage.
3. Rapid Issue Resolution
Our IT support team addresses issues quickly, resolving them before they disrupt your operations.
4. User Training & Support
We provide training resources and on-demand user support to ensure smooth adoption.
5. Transition to Ongoing Managed Services
After HyperCare ends, your IT system transitions to ongoing Managed Services, where we continue to monitor and maintain stability long-term.
Finance & Banking
Healthcare
E-Commerce
Manufacturing
Education
After launching a new Electronic Health Record (EHR) system, a major healthcare provider leveraged our HyperCare service to minimize system downtime and quickly resolve user adoption challenges. In just 2 weeks, they achieved:
Q: How long does the HyperCare phase last?
A: HyperCare typically lasts between 30 to 90 days, depending on the complexity of the project and your specific needs.
Q: What is included in HyperCare services?
A: Our HyperCare services include real-time monitoring, 24/7 support, issue resolution, security patching, and user support.
Q: What happens after HyperCare?
A: After HyperCare, your system transitions to our Managed Services, ensuring long-term stability and performance.
Let’s make sure your system operates seamlessly after launch. Contact us today to learn more about how our HyperCare services can support your IT infrastructure.